Reference

What Our Terms Cover

Your account, your wallet and every bKash, Nagad or Rocket payment you make sit under one set of terms, and this page sets them out in plain English.

Account rules in plain EnglishbKash, Nagad, Rocket sectionsWallet and withdrawal stepsRevised when local rules change
ck44com What Our Terms Cover
DATA AND ACCOUNT SAFETY

How We Handle Your Account Data

Terms only work if the data behind them is held properly. We keep what you give at sign-up — name, mobile number, wallet reference, transaction records — so payments can be verified and records kept the way our payment partners expect. Cookies keep you signed in and remember your language choice; clear them in your browser and the session ends, so you log in again with your password and one-time code. Account and payment logs stay on file while the account is open, and for the period local law asks for afterwards.

What we collect

Your name, mobile number, wallet reference and the transaction lines behind each bKash, Nagad or Rocket payment. We use them for verification, for support and for the record-keeping our payment partners expect.

Cookies and sessions

Cookies hold your sign-in and your language setting. Clear them from the browser and the session closes, so you sign in again with your password plus the one-time code sent to your mobile.

Keeping the wallet locked

Your password and the one-time code are the two keys to your account wallet. We never ask for either by message or phone call, and wallet details are not changed without a verification step on your registered number.

Retention and corrections

Records stay while the account is open and for the period local rules require after closure. To correct your details or ask what we hold, contact support from the mobile number on the account.

REACHING ACCOUNT HELP

Where to Ask About the Terms

If a clause here does not match what you see in your account, ask before you act on it. Support handles terms questions alongside wallet issues, so one conversation usually covers both — send the mobile number on the account and the clause you are reading. That is normally enough for a straight answer. Chat replies arrive while you are signed in; email gives you something in writing to keep.

Team online

Chat from inside your account

Open the account menu and start a chat while signed in. The agent can already see your wallet history and pending requests, so you are not asked to repeat the same details twice.

Email for a written reply

Write to support when you need an answer you can keep — a clause explained, a wallet hold queried or a closure confirmed. Include your registered mobile number so we can match the account.

Payment and wallet queries

For a deposit or withdrawal question, have the bKash, Nagad or Rocket transaction ID ready. With that reference we can trace the payment line against your account wallet and tell you where it sits.

Questions About These Terms

These are the terms questions we answer most often at the cashier desk and in chat. If yours is not here, message support with the clause you are reading and we will point you to the paragraph that applies. Nothing on this page replaces the terms themselves — the written version governs your account.

Yes. Ticking the box at sign-up means you accept this version of the terms, wallet and verification sections included. If you do not agree with them, do not fund the account.

Because the wallet has to match the person. We check that the bKash, Nagad or Rocket account you withdraw to is yours, and that the money in the balance came from it.

No. One account per person, on your own name and mobile number. A second account can be closed, and any balance held while we check how it was funded.

It depends on the clause. A wrong detail can usually be corrected; sharing a login, using someone else's wallet or tampering with a game can lead to suspension while we look into it.

The revised text goes up on this page with a new revision date. Sign in after a change and the updated version applies to your account from then; ask support if a new clause touches a pending withdrawal.

Yes, request it from the mobile number registered on the account. We close the wallet and remove what is no longer needed, though transaction records stay for the period local rules require.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.