Verify Once, Move Money Easier
Verification is the part we do not skip, and it protects you more than it protects us. Someone with your password alone cannot drain a wallet that is tied to a name and a face. We ask for a photo ID and a shot of you holding it, plus confirmation that the wallet sending and receiving money belongs to the same person.
Once that is on file, your deposits match faster and your payouts stop waiting on manual checks. Get it done early — an evening before Eid is the worst time to discover your documents were rejected for a blurred corner.
- Send your ID — Upload a clear photo of your national ID or passport, all four corners visible and nothing covered.
- Add the selfie — Take a photo holding the same ID beside your face in decent light, no filters and no cropping.
- Match your wallet — Confirm the bKash, Nagad, Rocket or Upay number on file is registered under your own name.
- Wait for the reply — We review and reply through your account notifications; resubmit only if we ask for a clearer copy.